Uber is laying off 10 percent of customer service workers as it continues to “embrace AI.”

Source Summary

An Uber spokesperson tells Bloomberg that the move comes as the company works “to simplify operations, strengthen in-person collaboration, and continue to embrace AI.” Uber is also asking remote customer service employees to return to the office, Bloomberg reports. [Link: Uber Cuts 10% of Customer Service Jobs to ‘Embrace’ AI | https://www.bloomberg.com/news/articles/2026-07-22/uber-cuts-10-of-customer-service-jobs-citing-embrace-of-ai | Bloomberg]