Salesforce to Acquire the AI Customer Service Platform Fin (Intercom) for $3.6 Billion

Source Summary

IBL News | New York Salesforce said it’s acquiring the AI customer service platform Fin, formerly known as Intercom, for $3.6 billion. The deal, expected to close in the fourth quarter of the company’s fiscal year 2027, will result in the integration of Fin, with its 30,000 business customers, into the Salesforce Agentforce portfolio. Powered [...]