New WorkJam Research Reveals Retailers Forced to Prioritise Cost Control Over Employee Experience

AI Briefing

• – Retailers are prioritising cost control over employee experience due to rising labour costs and operational pressures.
• – The survey found that 70% of respondents reported that cost control is a major concern.
• – The sector is undergoing a shift in how it manages its frontline workforce, with many organisations rethinking their approach to employee experience.